It Takes Knowledge to Survive.
The current economy is in disarray. Consumers are reducing spending. Customers are cutting costs. How do you adapt to make sure that your company survives? Use this environment as an opportunity for change. Did you know that the most valuable asset your company has is the knowledge of your employees, managers, and staff? The challenge is that most companies have no way to understand what their employees know, why this information is so valuable, and how it is critical in earning new customers and retaining the customers you already have. In response to customer demands, we have created the Knowledge Management Assessment (KMA) that determines the viability of your company’s Knowledge Management and Content Management strategies. This assessment can be tailored to your environment and can be completed in as little as 2 weeks.
BluWave focuses on the creation of knowledge as the primary outcome of any interaction – internal or external, which forces a company to look at the entire knowledge creation process. We evaluate the entire customer experience, from an external perspective, as well as internally from the Support Engineer’s perspective. This ensures that the customers are getting the answers they need and the Support Engineers have the ability to create them.
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Program, Project and Process Management
At BluWave, we focus on understanding the problems, effective solution planning, properly managed implementations, and measured results. Our company follows standard industry practices for Program, Project and Process Management in order to create the most effective solutions, regardless of the level or complexity of the problem. We help companies approach problems in an organized fashion with clarity, cohesiveness and confidence. Whether you are defining a new service or product offering, in the process of support center or services development, or enhancing the culture and adapting to change, BluWave is a solid base that works for you.
Business Analysis and Support Center Analysis
We have the ability to model your support operations effectiveness by analyzing each area of your customer support paths, from the first electronic customer contact through problem resolution. Additionally, BluWave has extensive reporting and data analysis experience to help develop report infrastructures ranging from single reports to executive dashboards in order to fully analyze and understand the data and results. This will, in turn, give you the information that you need to make strategic advances within your company.
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